Shipping Policy

Order Processing

• All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery

• Flat Rate Shipping for Standard Tracked postage through Australia Post at $6.95.
• Flat Rate Express Shipping for Express Tracked postage through Australia Post at $14.95.
• We offer Free Tracked Shipping for orders over $60.

Shipping Confirmation and Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
• You can track your parcel using the Australia Post App or at auspost.com.au

Shipping Locations

• We currently only ship within Australia.
• We can ship to a PO BOX and Parcel Lockers.

Lost or Damaged Parcels

• Once your order has left our premises, we are no longer responsible for your parcel.
• Please contact Australia Post or use the Australia Post App to track your parcel and resolve any issues related to lost or damaged parcels.

Contact Us

• If you have any questions about your order, please contact us at contactus@aquaactivescrunchies.com.au