Returns & Refunds

Change of Mind

Due to hygiene reasons, we do not accept returns or exchanges for change of mind on our scrunchies. Please choose carefully before making a purchase.

Faulty or Not as Described

We are committed to providing high-quality products. If you receive a faulty item or an item that is not as described, we will offer a refund or replacement under the following conditions:

• You must provide photo proof of the fault or discrepancy.
• You must provide proof of purchase (e.g., receipt or order confirmation email).

How to Request a Refund or Replacement

To request a refund or replacement for a faulty or not as described item, please follow these steps:

1. Contact us at contactus@aquaactivescrunchies.com.au within 14 days of receiving your order.
2. Provide your order number, photo proof of the fault or discrepancy, and proof of purchase.
3. We will review your request and respond within 5 business days.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at:

 contactus@aquaactivescrunchies.com.au