Refund policy
Change of Mind
Due to hygiene reasons, we do not accept returns or exchanges for change of mind on our scrunchies. Please choose carefully before making a purchase.
Faulty or Not as Described
We are committed to providing high-quality products. If you receive a faulty item or an item that is not as described, we will offer a refund or replacement under the following conditions:
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You must provide photo proof of the fault or discrepancy.
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You must provide proof of purchase (e.g., receipt or order confirmation email).
How to Request a Refund or Replacement
To request a refund or replacement for a faulty or not as described item, please follow these steps:
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Contact us at contactus@aquaactivescrunchies.com.au within 14 days of receiving your order.
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Provide your order number, photo proof of the fault or discrepancy, and proof of purchase.
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We will review your request and respond within 5 business days.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at: contactus@aquaactivescrunchies.com.au